jag9 Privacy Policy
How your personal information is collected, stored, and kept secure — jag9's full privacy policy is detailed here.
jag9 ("we", "us") operates a safe and reliable online gaming platform for players in Bangladesh. This privacy policy ("Policy") explains what personal information we collect when you use our website (jag9.lat), how it is used, who it may be shared with, and what steps we take to protect your information. By using our platform, you agree to the terms of this Policy. If you have any questions, please contact our support team.
Information We Collect
To provide jag9's services properly, we collect the types of information listed below. We only collect information that is genuinely necessary to deliver our services.
Identity Information
Information provided at registration, such as full name, date of birth, national identity card number (for KYC verification), and other documents needed to confirm your identity.
Contact Information
Email address and phone number registered to your account. This information is used for account recovery, transaction notifications, and important service-related communications.
Financial Information
Records of deposit and withdrawal transactions, details of payment methods used (such as bKash, Nagad, Rocket, or the last few digits of a bank account number), and transaction history. We never store full card numbers or passwords.
Technical Information
IP address, browser type and version, device type, operating system, cookies and session data, and site navigation logs. This information is used to ensure the security and performance of the platform.
Gaming Activity Information
Your gaming history, betting patterns, bonus usage records, and game session duration. This information is used to ensure responsible gaming and to provide relevant offers.
Communication and Support Information
Live chat messages, email correspondence, and records of other support-related communications. These records are kept to improve service quality and for dispute resolution purposes.
Purpose of Using Information
jag9 uses collected information only for the legitimate purposes listed below. We do not sell your information to any third party for marketing purposes without your consent.
- Creating, verifying (KYC), and managing accounts.
- Processing deposits, withdrawals, and other financial transactions, and sending transaction notifications.
- Activating the welcome bonus (up to 200% up to ৳20,000), VIP rewards, and other promotional offers.
- Ensuring platform security, preventing fraud, and complying with anti-money laundering (AML) obligations.
- Responsible gaming monitoring — to detect signs of excessive gaming and impose limits where necessary.
- Providing 24/7 Bangladeshi support service and resolving complaints.
- Conducting analytics to improve platform performance and user experience.
- Sending relevant promotional information and gaming-related updates where you have given consent.
- Fulfilling legal obligations and submitting reports to regulatory authorities.
Cookies and Tracking Technologies
The jag9 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device. We use the following types of cookies:
Essential Cookies
These are essential for maintaining login sessions, security tokens, and core account functions. These cookies cannot be disabled.
Functional Cookies
Used to remember your preferred language, theme, or other settings, providing a better experience in future sessions.
Analytics Cookies
Help us understand how the pages of our site are being used. The information collected is in aggregated form and is not personally identifiable.
Security Cookies
These cookies are active to detect fraudulent login attempts and keep accounts secure.
You can delete or block non-essential cookies at any time from your browser settings. Please note that disabling certain cookies may mean some features of the platform do not work correctly.
Sharing Information with Third Parties
jag9 does not sell your personal information or provide it to any third party for marketing purposes. Information may be shared in the following limited circumstances:
Service Provider Partners
Only the necessary information is shared with trusted third parties for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technical infrastructure management. We have privacy agreements with these partners and they may not use this information for their own purposes.
Legal and Regulatory Requirements
In the event of a court order, investigation, or legal obligation, we will be required to provide the necessary information to the relevant authorities. This includes compliance with AML (anti-money laundering) regulations.
Fraud and Security
A limited amount of information may be exchanged with security agencies or industry partners to prevent fraudulent activity or cybercrime, which protects the interests of all users.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred. In such circumstances we will notify you in advance and the new party will be bound to follow the same privacy standards.
Data Security Measures
jag9 has adopted industry-standard technical and organizational measures to protect your information. Our security framework includes the following elements:
SSL Encryption
Our entire website and all transactions are protected by SSL (Secure Socket Layer) encryption technology. The padlock icon in your browser confirms that the connection is encrypted.
Two-Factor Authentication
We support two-factor authentication for account access. This significantly reduces unauthorized access.
Secure Data Storage
Sensitive information is stored in encrypted databases. Passwords are kept in hashed form — no staff member or system can see a password directly.
Regular Security Testing
Our systems undergo regular security audits and vulnerability testing. If any vulnerability is identified, corrective action is taken promptly.
Important Notice: Although we apply the highest security measures, it is not technically possible to guarantee that data transmission over the internet is completely secure. Keep your account password confidential and never share it with anyone.
Data Retention Period
jag9 retains your personal information only for as long as it is necessary or required by law.
- Active Accounts: All information is retained while the account is active.
- Closed Accounts: Even after an account is closed, financial and transaction records are retained for a specified period in accordance with AML regulations.
- Marketing Consent: Promotional communications stop as soon as you withdraw your consent.
- Disputes and Legal Matters: Relevant information is retained until any ongoing legal proceedings are concluded.
- Log Files: System logs and security logs are generally retained for 6 to 12 months.
Your Rights
As a user of the jag9 platform, you have the following rights regarding your personal information:
Right to Access
If you would like to know what information we hold about you, contact us. We will provide you with a copy of that information within a reasonable time.
Right to Correction
If any of your information is incorrect, you may request that it be corrected. Many details can be updated directly from your account settings.
Right to Deletion
After closing your account, you may request that your data be deleted. However, some information may need to be retained for a specified period due to legal obligations.
Right to Object to Processing
You may object to the processing of your information for specific purposes, particularly for marketing communications. This objection will be acted on immediately.
Data Portability
You may request your information in a structured, commonly used format. This applies where it is technically feasible.
Withdrawal of Consent
You may withdraw any consent you have previously given at any time. Withdrawal of consent will not affect any processing carried out prior to that withdrawal.
To exercise any of the above rights, contact us at [email protected]. We will process your request within a reasonable time.
Protection of Minors
jag9 is for users aged 21 and over only. We do not knowingly collect or process personal information from anyone under the age of 21. The registration process includes an age verification step.
If we receive any information indicating that a user is under the age of 21, we will immediately suspend that account and securely delete the relevant information. If you are aware that a minor is using our platform, please let us know at [email protected].
Changes to the Policy
jag9 may update this privacy policy from time to time. Changes may occur due to legal requirements, technological changes, or expansion of services.
- For any significant changes, we will notify you by email or via a platform notification.
- Continuing to use the platform after changes have been made will be considered as your consent to the updated policy.
- The "Last Updated" date at the top of the page always reflects the date of the most recent revision.
- Previous versions may be reviewed upon request.
Contact Us
Privacy Enquiries
If you have any questions, concerns, or requests about this privacy policy, please contact us. Our support team is available in Bengali 24/7.
Related Documents
Review our other important policies and terms: